Field Service Graduate Intern

About

Description

The Field Service Graduate Intern (CG20) is responsible for delivering basic technical support (both onsite and remote) and troubleshooting for our products, ensuring timely resolution of issues in line with company guidelines and safety protocols. This role assists with installations and routine maintenance, strictly following established procedures and safety standards to guarantee proper product functioning. The technician accurately documents service activities, responds professionally to customer inquiries, and escalates complex issues to senior staff as needed. The role supports senior technicians during more advanced tasks, actively participates in training to develop technical skills, and ensures all service activities comply with company policies and quality standards, with a strong focus on customer satisfaction and safety.

Responsibilities

• Performs basic and routine technical support (both onsite and remote) and troubleshooting for customers under supervision, ensuring timely resolution of technical issues in accordance with company guidelines and safety protocols.
• Follows detailed instructions and adhere to safety protocols, ensuring proper functioning and compliance with standards.
• Develops familiarity with a range of tasks and procedures, executing varied assignments and resolving issues using pre-defined standard operating procedures (SOPs).

Qualifications

• National Diploma in Electrical Engineering or Equivalent
• Minimum Experience:
• No prior experience required.

Application instructions:

• Apply now.